Services We Provide

At Thatch Harbor IT Services Cooperative, we offer a full spectrum of technology support from everyday troubleshooting to long-term planning. Our service offerings are designed with mission-driven organizations in mind. Our services are delivered by worker-owners who bring not only technical skill but personal investment in your success. Each engagement is guided by our core principles: clarity, compassion, and cooperation.

Friendly Helpdesk Service

Prompt, patient assistance for everyday tech challenges
When your team runs into hiccups we’re here to help with kindness and clarity, from printer jams to email glitches. We troubleshoot computers, software, logins, devices, and more. Each request is handled by someone who learns your environment and takes full responsibility for seeing it through. No hand-offs. No scripts. Just thoughtful, reliable support from someone who cares.

$70/hour
Available à la carte or as part of a managed support package.

Proactive Maintenance & Security

Behind-the-scenes care for smooth, secure operations
We keep your infrastructure running seamlessly through regular updates, backups, and systems integration. Whether it's patching your firewall, building server redundancy, or keeping your network secure - our focus is prevention. As worker-owners, we take that responsibility seriously, because we’re accountable to each other, and to you.

$110/hour
Can also be bundled into managed monthly service.

IT Consulting & Strategy

Big-picture technology guidance with your mission in mind
We partner with your leadership to plan for growth, implement new systems, or rethink outdated processes. From migrating to the cloud to launching a new donor platform, we offer thoughtful, strategic consulting designed to align with your goals. And because our consultants are also co-op members, you get continuity, care, and long-term thinking baked in.

$180/hour
Project consulting available as one-time engagements or in discounted blocks.