Considerate Support
for Technical Problems
A worker-owned IT Cooperative!
We provide friendly, reliable technology support tailored for nonprofits and community-focused groups. Thatch Harbor IT Services was founded to help organizations like yours further your mission through better tech. We combine a people-first approach with enterprise-level reliability and insight, making sure your team is supported every step of the way.
At Thatch Harbor, we believe technology should be supportive and people-focused, not a source of stress. Your tech should enable you to do your good work and reduce friction wherever possible. We pride ourselves on delivering comprehensive support with a personal touch.
Because we’re worker-owned, you can count on a level of dedication and care that you won’t find elsewhere. When you work with Thatch Harbor, you’re working with individuals who truly care about the outcome.
Ready to boost your mission with better IT? Reach out to us today to start the conversation. We’re here to help your organization thrive with reliable, scalable, and secure IT practices that you can trust.
“This dynamic ‘IT Support’ Stock Image helps us communicate our vibe until we can hire a photographer.”
We offer a range of IT services to meet your needs, all delivered by experienced worker-owners who are personally invested in successful outcomes. Whether you need day-to-day tech support or strategic IT guidance, our team has you covered.
Comprehensive Services
Transparent Pricing
Friendly Helpdesk Service
Prompt, patient assistance for everyday IT issues. We handle troubleshooting for computers, software, email, printers, and more with a smile and clear communication. Every support request is handled by a knowledgeable team member who takes ownership of solving the issue, ensuring you’re never left in the lurch.
$70
per hour
Proactive Maintenance & Security
Worry-free management of your technology infrastructure. We keep your servers, networks, and devices running smoothly with regular updates, backups, and security checks. As worker-owners, we treat your systems with care, proactively addressing issues before they become problems. You get enterprise-grade reliability, but with the transparency and personal accountability of a small team.
$110
per hour
IT Consulting & Strategy
Big-picture technology planning to help your organization grow and succeed. We offer senior-level advice on IT strategy, system implementations, cloud solutions, and more. Our consultants (who are also co-op members) will work closely with you to ensure any IT project aligns with your mission and goals. We succeed when you succeed, so expect us to be fully invested in the outcomes of your important initiatives.
$180
per hour
When you choose Thatch Harbor IT Services you’re gaining a values-aligned partner dedicated to your success. Here’s what sets us apart.
Why Choose Thatch Harbor?
Human-Scale
& Personable
We’re a small, close-knit team that believes in human-scale IT support. You’ll know us by name, and we’ll get to know you and your organization. You get IT support with a personal touch, delivered by people who genuinely care. We take the time to listen and make tech support a friendly, positive experience. We’re here to see you succeed.
Everyone you work with is also an owner of our cooperative. This creates a powerful shared accountability. We take personal responsibility for our work and stand behind our results. If something isn’t right, we fix it. Our owner-members approach each client issue with pride and determination, as if your organization were our own.
Worker-Owned
& Accountable
Our cooperative is built for long-term reliability. We foster a stable team environment where expertise stays and grows. For our clients, that means consistent, long-term support from people you trust. We focus on building lasting partnerships and guiding you with solutions that make sense now and into the future. Your success is our collective success, so we’re deeply invested in helping you thrive over time.
Long-Term
Commitment
Transparent
& Ethical
Honesty and ethical business practices are at the core of our cooperative. We communicate openly, from straightforward pricing to clear explanations of tech issues. Thatch Harbor operates with high standards of professionalism and integrity. You can trust that our recommendations are made with your best interests at heart, not driven by commissions or upsells. We value your trust, and we work hard to earn it through reliable service and doing what’s right.
As a worker cooperative, we are deeply rooted in our community and guided by cooperative values. We live by our concern for community and a belief in mutual support - meaning we care about the impact of our business on the world around us. Choosing Thatch Harbor means you’re supporting a company that gives back and operates with a social conscience. We often partner with nonprofits and local initiatives, and we strive to use our IT expertise to uplift others. If your organization has a social or community mission, you’ll find a like-minded ally in us. We align our services with your values, offering an IT partnership you can feel good about.
Community-Focused
& Values-Driven
So, Why us? Because we offer the best of both worlds - the knowledge and reliability of a dedicated IT provider, with the heart and soul of a community-focused cooperative. We’re proudly worker-owned and it shows in our work. Our clients get to experience personalized, accountable, and ethical IT service from a team that truly cares. We don’t just fix problems; we build relationships and support your vision through technology.
Get in Touch
Ready to experience IT support that’s personal, ethical, and invested in your success? We’d love to hear from you! We’re happy to answer questions, discuss your challenges, and explore how our cooperative can support your organization. For us, collaboration is key: we listen first, advise second, and work with you to find the right solutions.
We look forward to partnering with you in a spirit of trust and making IT one less thing you have to worry about!